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Front Office Modules Templates

Posted On Friday, November 9, 2018

Get our FO Front Desk Modules Templates, the templates in word, excel & ppt format are able to customize as per you need.

The templates are:

FO MODULES TEMPLATES

      A. Front Desk Standard Operation Procedures (Bilingual: English-Indonesia)

      1.       Standard Grooming

2.       Welcoming the guest

3.       Welcome drink

4.       Check in procedures

5.       Handling check in procedure

6.       Handling group check in

7.       Registration completion

8.       Handling check out

9.       Group check out procedure

10.   Breakfast voucher procedure

11.   Rate structure procedure

12.   Card verify

13.   Paid out procedure

14.   Non smoking room

15.   Connecting room procedure

16.   Miscellaneous charge

17.   Remittance procedure

18.   Cash float procedure

19.   Room moving procedure

20.   Room change procedure

21.   Day use procedure

22.   Late check out procedure

23.   Check out with credit card payment

24.   Check out with city ledger procedure

25.   Check out with travel agent payment

26.   Adjustment procedure

27.   No show procedure

28.   No credit room procedure (cash basis)

29.   Cash advance procedure

30.   Guest locked out

31.    Safe deposit box

32.   Restricted area

33.   Handling a guest illness

34.   First aid

35.   Accident damage report

36.   No durian procedure

37.   Pets and animals procedure

38.   Clinic service procedure

39.   Stock requisition

40.   Log book procedure

41.   Daily briefing procedure

42.   Guest comment procedure

43.   FO  terminology

44.   Lobby and on hold music

45.   Printing report

46.   Posting transaction

47.   Handling a guest complaint

48.   Form A procedure

49.   Working schedule

50.   Lost & found

51.   Guest skipper


      B. FO CHECKLISTS

1.       Concierge service audit

2.       Reception service audit

3.       FO room sales control checklist

4.       FO morning shift checklist

5.       FO evening shift checklist

6.       FO night shift checklist

7.       Duty manager opening  checklist

8.       Duty manager closing duty

9.       Pre shift meeting checklist


      C. FO Format, Reporting & System


      1.       FO staff planner.

2.       Hotel discount grid.

3.       Hotel room pricing method template.

4.       Hotel comparison & yield analysis report.

5.       Breakfast reconciliation.

6.       Room reconciliation.

7.       Complimentary report.

8.       Daily no show report.

9.       Monthly no show follow up report.

10.   No show approval.

11.   Rebate & deduction report.

12.   Temporary credit facilities.

13.   FO Guidelines

14.   Reservation standard

15.   Guest service standard

16.   Room rate classification

17.   FO daily control sheet

18.   Credit card authorization form

19.   Group reservation form

20.   Monthly room forecast report

21.   Telephone handling standard phrases


D. FO GENERAL TRAINING PRESENTATION

1.       Spirit of Hospitality

2.       Check out and settlement

3.       Front office management

4.       Front office reservation

5.       Front office responsibilities

6.       Front office up selling skills

7.       Front office yield management

8.       Guest registration

9.       Introduction to front office

10.   Introduction to hotel industry

11.   Revenue management

12.   Telephone handling skills


Price:
Get Special Price for Hoteliers.

Price is US$ or in IDR
Payment by PayPal, Credit Card or Bank Transfer.

Interested? Click Contact Us! or WA: +6281276858695 and Get the special price!
We will sent you Bank Account or PayPal link.

More Templates, Visit: www.hotelchecklists.com



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